FAQ

General

• What happens if I don't match with a roommate on RoomSync?
• What does RoomSync do with my email address?
• What are your terms of service?
• What do I do if my community or university isn't listed on RoomSync?

Joining RoomSync

• I'm unrelated to the name on my invitation.
• I am the guarantor and I clicked my resident's invitation.
• My invitation shows my guarantor's name.
• Why does my invite link display someone else's name?
• Where do I get a passcode to join RoomSync?
• What platforms can I download RoomSync on?

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Setting up RoomSync

• Why was my 'About Me' or 'My Ideal Roommate' section disapproved?
• What if my academic major isn't listed?
• How do I add social accounts to my profile?
• How do I setup my RoomSync matching profile?
• How do I change my name, email or sex on RoomSync?

Using RoomSync

• How do I accept a roommate request?
• I sent or received a roommate request but now I don't see the request?
• How do I chat with someone on RoomSync?
• How do I request a roommate on RoomSync?
• How does 'Like' and 'Skip' work on RoomSync?
• How do I filter potential roommates by my lifestyle questions, gender, academic major, or housing option?

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