- The user may have a different name than what you searched, try searching just their last name
- The user has not yet joined RoomSync
- The user has signed for a different type of housing contract that is not compatible for you to live with
- The user is already fully matched in RoomSync and cannot accept more requests
- The user is a renewing resident and you are a renewing resident
If you and your desired roommate are both renewing residents, email email@example.com and we can assist with matching you together as roommates. If you feel the user should appear in results, please contact us as well and we can help.