What do I do if the app is stuck on a set-up page like 'Terms of Service' or 'Gender and Email page'?

If the app won't load or gets stuck on a set-up page like 'Terms of Service,' 'Gender/Email,' or 'Lifestyle Preferences' during your registration process, you may need to clear your browser's cache or change your cookie settings to allow 3rd party cookies in order to fix the issue.

To clear the cache in Firefox, Chrome, or Internet Explorer, follow the directions for your browser in this link: http://www.wikihow.com/Clear-Your-Browser's-Cache

To make sure your browser allows 3rd party cookies, click on your browser & follow instructions to allow 3rd party cookies

Firefox (Windows)

Firefox (Mac)

Safari

Internet Explorer

Chrome 

If you are still experiencing issues after both clearing your cache and setting your cookie settings to allow 3rd party sites (as directed above), please email support@roomsync.com.

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