American Airlines Refund Policy
If you were flying anywhere on the east coast during the last week of May (or at any time this winter), it is very likely that you had some adventures with the weather.
Hopefully you have re-booked and are not stranded at an airport, but in the event that your flight has been directly canceled and you have not re-booked, or if the delay was so long that it is impractical to take the flight , the airline is legally required to reimburse you for the cost of your ticket, as well as any taxes, fees or extra.
In general, if the flight is canceled and you choose not to book again, the reimbursement process * should * be fairly straightforward. However, there may be other reasons why you need to request a refund due to weather or other related delays. These may include:
• Cancel a return ticket because your departure ticket was canceled
• Opt for a flight where you know your connection is doomed
• Choose to travel by other means due to a long delay
If you are stuck in one of these scenarios, your refund request could be a bit more complicated.
(And for all those who read from outside the US, I'm sorry in advance, but for the fact of not having to go through the laws of the airlines country by country, this publication will focus only on the airlines with headquarters in the US) Thanks for stopping by and see you next time!)
Ticket reimbursement due to prolonged flight delays
He was scheduled to fly from Westchester County Airport (HPN) from New York to Washington-National (DCA) on May 31. My 5:30 PM flight was delayed at 6:10 PM. And then it was delayed again. And again.
I was performing at 8:00 the next morning, so spending the night in White Plains was not an option. Finally, around 8 pm, when my flight was "delayed indefinitely", I decided to reduce my losses, rent a car and make the four and a half hour trip (and mom, if you're reading this, I was fully awake and had a lot of coffee !).
I notified the agent at the door, who made a note in my account and assured me that I would be eligible for a refund, but informed him that it would not happen automatically.
The flight finally took off, four and a half hours after the originally scheduled time, so although I was eligible, I knew that I would have to request the refund myself.