Google Chrome Help Center
In recent years, Google Chrome has become the browser chosen by millions of users worldwide. While Internet Explorer still has the majority of users as a result of legacy installations, Chrome has been closing the gap relentlessly since its launch in 2008. It began life as a minimalist and lightweight browser, but as it has grown, More and more problems have arisen.
If you have problems, you have come to the right place. In this article, we take a look at some of the most common defects and provide guidance on how to fix them.
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1. Frozen tab or window
Computers seem to have a life of their own; all too often they freeze or stop working for no apparent reason. Chrome is no different, sometimes a tab or even a full window will stop responding.
Fortunately, there is an easy solution.
Press Shift + Esc to open Chrome Task Manager. It will give you a list of all the tabs and extensions running. Simply highlight the one you want to close and click End Process.
2. Chrome cleaning tool
If you discover that Chrome continues to fail, refuses to open or does not load web pages, there is a possibility that you have malware on your system. Getting rid of it is usually a simple process, but you may have to work with some solutions.
The first one is the Chrome cleaning tool. Unfortunately, it is only available for Windows users, if you are on a Mac, Google recommends using the very popular MalwareBytes.
The tool will scan and remove software that may cause problems for Chrome; That includes malware, but also other suspicious programs, extensions and add-ons.
3. Reset browser settings
If neither the cleaning tool nor a scan with your standard antivirus does not solve the problem, try resetting your browser settings.
To do this, click on the Chrome menu (hamburger icon) and follow Settings> Show advanced settings. Then, scroll down to the section called Reset Settings and click Reset Settings> Reset.
Fix protected system files
The last thing you can try is to let Windows look for problems within your protected system files. The native operating system tool will automatically repair and restore problems.
The function is activated from the command prompt. Right-click on the Start menu and select Command Prompt (Administrator), then type SFC.EXE / SCANNOW. The scan may take a while, but Windows will inform you when it is finished and give you the results.
Delete user profile
Sometimes you will be presented with an on-screen message that says "Your profile could not be opened correctly." Depending on the message, some features may be unavailable; This could include anything from bookmarks to browser settings.
Again, there are some solutions you can try.
First, you can try to delete your profile. Go to Menu> Settings> Sign in and click Disconnect your Google account. You will be shown a warning; Be sure to mark the checkbox next to "Also clear your history, bookmarks, settings and other Chrome data stored on this device," then select Disconnect.
Now, close and reopen Chrome and sign in again. If you have Chrome sync enabled, all your data will be reloaded.