- Try Gmail in a different browser
If your Gmail account does not receive emails, open it in a different browser and check if the problem persists.
You can use any other browser for this purpose, but we recommend using the UR browser. This browser is built on the Chromium engine, but unlike Chrome, it will not send your data to Google.
It is worth mentioning that this browser has built-in adblock, VPN, privacy, tracking, malware protection, making it one of the safest online browsers.
- Is Gmail down?
The Gmail service may be temporarily down. To verify if that is the case, open the Downdetector.com website in a browser. Enter the keyword "gmail" in the search box of that website and press the Enter key. Then, click on Gmail to see if there is a Gmail cut. If so, wait for Google to fix the interruption.
- Verify the Gmail Storage Fee
- Users cannot receive emails when they no longer have free space in Gmail. To verify storage, open your Google Drive page (with which Gmail users must be registered as part of a Google account).
- Click Update storage on Google Drive to open the tab shown directly below. The maximum storage space allocated freely for Gmail, Google Drive and Google Photos is 15 GB combined.
- Users who have reached the 15 GB storage mark should free some space. To do that, open Gmail in a browser.
- Then select some emails to delete and click the Delete button.
- Click More to the left of the Gmail tab
- Then click on Bin to open it.
- Click on the Empty Trash option now to delete the emails there. From then on, users can start receiving emails from Gmail again.
- Remove email filters
- Gmail users who do not receive messages in their inboxes may be due to filters that redirect emails to alternative folders, such as All Mail. Users can remove filters by clicking the Settings button and selecting Settings.
- Click Filters and blocked addresses to open the tab shown below.
- Select all filters listed on that tab.
- Press the Delete button to clear the filters.
- Turn off email forwarding
- Some users may need to disable Gmail email forwarding to receive messages. To do so, click on the Settings button in Gmail.
- Select the Configuration option.
- Select Forwarding and POP / IMAP to open that tab
- Then click on the Disable forwarding there option.
- Click on the Save Changes button.
- Turn off or configure firewalls
Some antivirus programs also include firewalls that can also block Gmail emails. Therefore, try to remove antivirus utilities from system startup, which will prevent them from running when users start Windows.
Users can remove antivirus utilities from the system startup by right clicking on the taskbar, selecting Task Manager, clicking on the Start tab and selecting the antivirus software on that tab.
Then click Disable to remove the antivirus utility from startup.
If users receive Gmail messages after restarting Windows, the antivirus software must have blocked emails when it was running.
Users can uninstall their antivirus utilities to make sure their firewalls do not block emails. Alternatively, users can configure the settings of their antivirus utilities to prevent them from blocking emails as described in the following article.
Those are the most likely resolutions to fix Gmail when users don't receive emails. Users who use Gmail email client software may also need to verify the configuration of the incoming / outgoing server for those applications to ensure they receive the emails.