American Airlines Refund Policy
You have one year if you cancel your itinerary and want to use the credit for a different flight, according to the American Airlines website. If you are eligible for a refund, wait seven to 20 business days to receive it. Customer service reimbursement representatives can be contacted by phone from 8:30 a.m. at 12:30 p.m. and from 1:30 to 4:30 p.m. CST from Monday to Friday.
If you cancel or change your itinerary less than three hours before your scheduled flight, you will lose the total value of the ticket, according to American Airlines. The same rule applies to non-refundable tickets. As of 2010, you can change most tickets and cancel refundable tickets online for free, but if you booked your itinerary through a third party, such as a travel website, you may have to pay exchange or cancellation fees as determined by that company.
Non-refundable tickets could be refunded if the passenger shows that an extenuating circumstance unexpectedly altered their plans, according to the American Airlines website. The death of an immediate family member is usually the only reason allowed, although serious illnesses can be accepted for reimbursements on international itineraries.
If you bought paper tickets, you may have to mail them to receive a refund, according to the American Airlines website. You can usually connect to the Internet to change or cancel national electronic tickets purchased directly from American Airlines. If you used a travel agent or a travel reservation website, you should contact that source to cancel or change your itinerary. Some travel booking websites and travel agencies have non-refundable or non-modifiable provisions.
If you think your flight plans may change, buy a refundable ticket or purchase travel protection insurance, according to the American Airlines website. If airline personnel change or cancel your planned flight due to unforeseen circumstances, they will first attempt to locate you on another flight. If they are not successful, you will receive a refund, even for a non-refundable itinerary.